Hello Sense

Deliverables

Product Sound, App Sound, Audio Logo, Audio Brand Strategy

Application

Product, App, TV Commercials, Social Media, Digital Content

Project Overview

Your alarm is the first thing you experience in your day — It should be pleasant, polite and seamless. When Hello came to us to rethink the way alarms should sound, we saw this as an opportunity to reinvent the conventional by creating dynamic soundscapes that are more pleasant for the end user. The end result changed the way designers think about designing auditory alerts, notifications, alarms and ringtones by addressing them in a more considerate, polite manner.

Reinventing the Conventional

From the get go, we knew we wanted to use dynamics as a driving principle to express the seamless transition between sleep and waking moments. The idea of waking light sleepers at the beginning of an alarm with a softer touch was a new and fresh approach that had rarely been designed for alarms to this point. Each alarm takes a considerate approach to design that evolves and develops gradually in order to address the wide user base of light to heavier sleepers.

  • Sorry, your browser does not support this audio format.

    Lightness and Elegance

    Space in composition and lighter textures and timbres

  • Sorry, your browser does not support this audio format.

    Dynamic Layering

    Slow, gradual builds designed for a range of sleepers from light – heavy

  • Sorry, your browser does not support this audio format.

    Dynamic Filtering

    Ambient soundscapes that ease transition from sleep to waking

  • Sorry, your browser does not support this audio format.

    Considerate by Design

    Softer approach to design that is polite and considerate of the end user

We used layers that come and go, build and fall to elegantly wake people rather than rudely force them awake.

Process

During our process we worked closely with the design and engineering team at Hello to ensure the design system was not only on brand, but also functioning properly on device. During user testing, we discovered that users appreciated the dynamic design system of alarms so much that we also created a suite of sleep tones to help people fall asleep.

Impact

The sounds we created for Sense spanned alarms, sleep tones, ui and sound logo for marketing and served as some of the most loved moments in the product — Even The Verge gave us a glowing review of our work. Unfortunately the device is no longer in production, but the design system we helped to create influenced how composers and designers think about designing more pleasant sound experiences for connected home devices the world over.

Alarms

Sleep Tones

Contact Form

Name
This field is for validation purposes and should be left unchanged.

Similar Projects

Tesla Model 3

Deliverables

Internal Audio User Experience, AVAS (Engine) Sound Design

Uber

Audio Brand Strategy

Deliverables

Audio Brand Strategy & Custom App Sound Design

Application

Uber Drivers App & Uber Eats App

Uber’s Audio Brand Strategy

Uber partnered with us to develop an audio brand strategy focused on creating signature app sounds for key user moments, particularly driver alerts and notifications. Given their functional purpose, we designed sounds that are instantly recognizable yet unobtrusive, ensuring clarity without pulling attention away from the road.

Designing the Sonic DNA

We began with in-depth research, stakeholder interviews, and a brand workshop to define the foundation of Uber’s audio brand strategy. We crafted a clean, minimal, and communicative tonal palette—distinct from competitors and effective across diverse driving scenarios.

  • Sorry, your browser does not support this audio format.

    Motion and Speed

    Subtle delay and flutter effects were layered in to create a sense of dynamic movement.

  • Sorry, your browser does not support this audio format.

    Premium and Clear

    A combination of muted and bright tones were used to create premium-sounding, multi-layered timbres that remain clear in real-world conditions.

  • Sorry, your browser does not support this audio format.

    Sense of Reward

    Melodic cues were composed to create a rewarding auditory experience, reinforcing positive user interactions.

Process

We collaborated closely with Uber’s design team to ensure the sounds were both on-brand and effective across various environments. Through iterative testing in different settings, from quiet interiors to loud, chaotic environments, we fine-tuned the sound experience to be impactful without causing fatigue.

Impact

Uber’s app sounds are now heard millions of times a day by drivers and passengers worldwide.These sounds have become core assets in Uber’s marketing efforts, amplifying brand presence across digital, TV, and social channels.

We optimized and tested the sounds in some of the loudest areas of San Francisco to ensure that they were clear and communicative to the end user.
Reach out to learn how we can help you design a sound experience that resonates.

Uber In App Sounds

Similar Projects

Postmates Serve

Deliverables

Audio Brand Strategy, Brand Voice, Product Sounds, App Sounds

Application

Serve In Product and In App

Project Overview

We recently had the opportunity to partner with Serve Robotics in developing their audio brand strategy, creating their brand voice and audio user experience for their delivery robot Serve. The audio experience encompasses everything from the way the robot interacts and speaks with customers to how the robot sounds when driving on pedestrian sidewalks.

Design for New Technology

Creating sound experiences for emerging technology requires loads of research in understanding best practices from aspirational fields that we can incorporate into design. The sound design for Serve needed to communicate effectively to a range of pedestrians across different interactions while being cohesive to support their overarching brand language. In order to accomplish this, we had to create a  framework for the language so it could be flexible in four key areas:

Melodic Work, Melodic Play, Tonal Vocalization and Mechanical

  • Sorry, your browser does not support this audio format.

    Melodic Work

    Simple alerts that notify a customer that they’ve completed an interaction – snappy, but polite

  • Sorry, your browser does not support this audio format.

    Melodic Play

    More elaborate alerts that are moments of celebration for the customer to experience more personality

  • Sorry, your browser does not support this audio format.

    Tonal Vocalization

    Moments of personality that reflect the intonation of the human voice

  • Sorry, your browser does not support this audio format.

    Mechanical

    Functional sound design to reinforce when Serve is driving, slowing down or turning

Serve’s persona is warm and friendly, but has the ability to flex with her audio language based on the type of interaction.

Process

Seeing that Serve was one of the first delivery robots to market, we wanted to create sounds that ground the experience and make people comfortable in any interaction. In order to do this we created a design system that uses consistent instrumentation and key signature across the four categories while creating flexibility with layering, effects processing and sound envelopes for best communication.

Accessibility Testing

During our design process, we tested Serve in the wild to get peoples reactions across various locations in San Francisco and also prioritized testing for low vision populations. From there we continued adapting the design accordingly to achieve the most functional and delightful experience possible. Overall, we delivered over 30 distinct sound assets to accompany Serve and the delivery robot is currently deployed across LA and San Francisco.

Contact Form

Name
This field is for validation purposes and should be left unchanged.

Similar Projects

YouTube

Sound Strategy

Deliverables

Product Sounds, App Sound, Sound Logo

Application

In Product, TV Commercials, Audio Advertising, Social Media, Digital

Project Overview

YouTube partnered with us to develop a cohesive sonic identity for its YouTube TV and YouTube Music services, focused on crafting YouTube sounds that reflect the platform’s human-centric and diverse content. The objective was to craft a sound logo and in-app audio cues that evoke feelings of illumination and discovery, aligning with YouTube’s mission to expose users to new and exciting content.

Brand Expression

The design system was built around four key principles: Humanity, Discovery, Dynamics, and Vibrant. ‘Humanity’ represented through percussion inspired by the thump of a heartbeat; ‘Discovery’ with rich textural elements that draw users into the experience; ‘Dynamic’ with a bouncy melody utilizing multiple layers and polyrhythms; and ‘Vibrant’ incorporating beat elements that push the sound logo into a more contemporary space.

Results

The resulting YouTube sounds are now heard across in-product experiences, global TV campaigns, audio advertising, social media, and digital content, creating a consistent and emotionally engaging audio identity recognized worldwide.

Our goal was to give users a sense of Illumination and curiosity, matching the platform’s core value of enabling discovery.

  • Sorry, your browser does not support this audio format.

    Humanity

    Percussion inspired by the thump of a heartbeat

  • Sorry, your browser does not support this audio format.

    Discovery

    Rich textural elements that pull you into the experience

  • Sorry, your browser does not support this audio format.

    Dynamic

    Bouncy melody that utilizes multiple layers and polyrhythms

  • Sorry, your browser does not support this audio format.

    Vibrant

    Beat element that pushes the sound logo to a more contemporary space

YouTube TV Sound Logo

YouTube Radio Sound Logo

In App Sounds

Audio cues were designed to complement tactile interactions, each one optimized for clarity, delight, and brand consistency. Contact us today and start crafting the audio experience your brand deserves.

Contact Form

Name
This field is for validation purposes and should be left unchanged.

Similar Projects